Frequently asked questions (FAQ)

BATTERIES FAQs

How do I identify my battery?

The first thing to know is what the device model or battery part number is, such as the Toshiba Satellite A105, PA5170U-1BRS, etc. There is usually a label on the original battery indicating the part number.

What if I can't find my laptop battery on your website?

If you cannot locate your battery by your laptop model, please look up and search by your original battery part number. Our compatibility listings are constantly being updated and not all laptop models may be listed. If you cannot find a battery by the laptop model or battery part number, please contact us and we will be happy to assist you in finding your laptop battery.

How long will the new battery power my laptop?

The best way to determine how long a new battery will last is to follow these steps:

Find the capacity of your current battery.

e.g. 1000 mAh.

Think back to when your current battery was brand new. How long did it used to last in minutes? It's important to think when it was new as all batteries deteriorate with age.

e.g. about 60 minutes.

Divide the total minutes (Step 2) by the capacity of your current battery (Step 1)

e.g. 60/1000 = 0.06

Multiply the results from Step 3 by the capacity of the battery you are looking to purchase.

e.g. if the new battery was 1200 mAh you would calculate as follows 0.06 x 1200 = 72 minutes

Your battery has a different voltage to my battery, can I use it?

When replacing your laptop battery, you should always choose a battery with the same voltage as your original. There are however a couple of exceptions to this rule; For example voltages from the same pairs below, are compatible:

3.6V / 3.7V

7.2V / 7.4V

10.8V / 11.1V

14.4V / 14.8V

21.6V / 22.2V

The capacity of your battery is different to mine, can I still use yours?

Yes. The capacity of a battery does not affect its compatibility in anyway. A higher capacity battery will simply power your device for longer before you need to charge it.

It is important to check the dimensions and weight in addition to the capacity because sometimes higher capacity batteries can be larger in size, making them impractical for some uses even though they are compatible.

I have seen different battery cell types like 6, 9, and even 12 cells, what are they?

This number indicates the number of individual cells used to make up the laptop battery. The more cells, the higher the capacity of the battery. Generally, the battery with the lowest number of cells is the standard battery that came with your laptop. The 9-cell or 12-cell batteries are the extended, higher capacity batteries that will provide you much longer run-time on a single charge. Before purchasing a battery with more cells, you need to weigh up the benefits vs the extra size and weight, especially if you carry your laptop around with you all day.

ORDER FAQs

Do I need to create an account to place an order?

No need. You can place an order without an account at Batteryus.co. After finishing payment, you will receive an automatic confirmation email and then the order will be processed. When the item is to leave our warehouse, you will receive a second email with tracking information about your parcel.

What payment methods are accepted?

Payments by paypal, no paypal account required. Paypal is safe and free for buyers.

Credit Card: VISA, MasterCard, the United States n Express, JCB, Diners Club, Maestro & Laser Card, etc.

Do I need a PayPal account to pay?

No. You can pay with your credit/debit card (Visa, MasterCard, the United States n Express, and Discover) — all without having a PayPal account. When you are redirected to the Paypal page please click the tab "Pay with a debit or credit card".

I placed an order, but never received a confirmation email.

If you do not receive an email from Batteryus.co within a few hours of placing your order, be sure to check your personal Spam folder.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing info@batteryus.co or by clicking here.

How do I know if my package has shipped and is on its way?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our distribution center you will receive a second email with tracking information for your shipment.

When will my order be shipped?

In most cases, the order will be processed and shipped within 24-48 hours. This does not include weekends or holidays. You will receive an email notification once your order ships.

Can I change my order once it has been processed?

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.

I received the wrong product.

In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

Is there a hidden cost buying on your website?

Only product prices and shipping cost charged, no extra fees! If your order or the shipping address qualifies for free shipping, the payment of product price is enough.